Hours of Business
Our showroom is open 8:30am to 4:30pm Mondays thru Fridays and 9am to 3pm on Saturdays.  We are able to do site visits anytime by appointment. 

Location
We are located in the heart of Fairfield county at 2 Main St in Georgetown, CT.  Visit our Contact Us section for directions.

Length of Rental
All rental prices are for the weekend or a 3 day period.  We do offer long term rates if you may need to keep the rentals for a longer period of time.  Remember that all prices are subject to change without notice.

Placing Your Order
We recommend that you place your order a minimum of 2 weeks before the event date.  Although during the holiday season & summer months when business is booming, it’s a good idea to place your order 6 to 12 weeks prior to your event.

Payment Terms
A credit card is always taken for security purposes but you do not have to use that as your method of payment. We also accept cash or check as methods of payment. We require a 50% deposit if placing your reservation within 60 days prior to your event. Only a 25% deposit is required if placing your order over 60 days prior to your event.  The remainder is due the day before your delivery or upon picking up your order at our showroom.  All charges are for time out, whether the product is used or not. 

Order Changes & Cancellations
It is not unusual for guest counts to change as the event date approaches. We encourage you to make a "best guess" estimate when placing your original reservation and make adjustments as you become aware of the need. Customers picking up at our showroom can adjust their orders anytime.  If your order is being delivered, any changes must be made by 12 noon the day before your scheduled delivery.  All cancellations made less than 14 days before your event forfeit all deposits.  Cancellations made after delivery of your rentals, installation of tents or dance floors, or pick up of your rentals at our showroom forfeit all payments.

Damage Waiver
The damage waiver fee is an option available to all rental customers.  It is always 10% of your rental order and relieves the renter from liability due to accidental damage to rental product.  The damage waiver DOES NOT cover intentional damage or abuse, loss, or mysterious disappearance.  In most cases we ask that the renter return broken or damaged items.

Delivery and Pick Up Procedures
Deliveries of any size incur a delivery fee based on your zip code.  Most deliveries are tailgate deliveries meaning we will deliver off the back of the truck into a driveway or into a garage if left open. If it is necessary that rentals be delivered an additional distance, a carry fee will be assessed. Deliveries are made 1 to 2 days prior to your event and you will be notified of your delivery and pick up day.  As for the time of your delivery during your delivery day, you may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival, based on the information that is available at the time of your call. 

Set-Up & Takedown Service
Items that require assembly such as tents, stages and dance floors, generally include setup and takedown in the rental fee. For an additional fee, set-up and takedown service can also be arranged for tables, chairs and a few other items. Arrangements for this service must be made in advance, as it is subject to the availability of labor and will incur an additional fee.

Use of Equipment
Please be sure to inspect all rental equipment upon pick up or delivery.  Notify us immediately of any discrepancies with your order so we can quickly resolve any issues for you.  After your event, tables and chairs should be knocked down and returned to the delivery location.  All china, glassware, and flatware should be rinsed free of food and returned to the proper crates.  Linen should be free of food and dry to prevent mildew.